3

Quality costs and total quality management

Year:
1992
Language:
english
File:
PDF, 667 KB
english, 1992
10

The value of quality improvements

Year:
2008
Language:
english
File:
PDF, 193 KB
english, 2008
12

Total quality management and education

Year:
1995
Language:
english
File:
PDF, 193 KB
english, 1995
20

Customer experience management

Year:
2008
Language:
english
File:
PDF, 258 KB
english, 2008
22

A causal model for employee satisfaction

Year:
2000
Language:
english
File:
PDF, 230 KB
english, 2000
27

You just made it: Individual incumbency advantage under Proportional Representation

Year:
2016
Language:
english
File:
PDF, 810 KB
english, 2016
28

On measurement of customer satisfaction

Year:
1992
Language:
english
File:
PDF, 325 KB
english, 1992
33

A Quality Strategy and Self‐Assessment Method for Organizational Excellence

Year:
2003
Language:
english
File:
PDF, 500 KB
english, 2003
34

Selecting Improvement Projects that Add Value to Customers

Year:
2007
Language:
english
File:
PDF, 221 KB
english, 2007
36

Excellence – 25 years evolution

Year:
2007
Language:
english
File:
PDF, 205 KB
english, 2007
41

Total quality beyond North America

Year:
2013
Language:
english
File:
PDF, 302 KB
english, 2013
49

Analyzing Management Factors on Enterprise Performance

Year:
2007
Language:
english
File:
PDF, 224 KB
english, 2007